Interactive Voice Response (IVR)

Seamless Patient Interactions. Integrated IVR. Incorporate clinical interventions. 

With RxIVR, our cloud-based Interactive Voice Response (IVR) solution, we make sure your patients can easily get the information and services they need, right over the phone.

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Pharmacy discussing IVR with patient

Inbound & Outbound IVR Technology

Our IVR solution was crafted to enhance communication between your pharmacy and patients. It effortlessly integrates with your current phone system, whether it's on standard PSTN or IP networks.

Enhanced capabilities to empower your business

  • The ability to run on an unlimited number of phone lines
  • Our cloud-based system means you'll never have to purchase or support additional hardware
  • Our Carrier grade mesh network, with Component Redundancy
  • Direct, secure integration to PDMS(s)
  • Touch-Tone (DTMF) design, built to provide easy-to-use interactions
  • Automated Rx Refill Request and Rx Status Check, saving patients time and money
  • Intelligent routing by dialed number (DNIS)
  • Configurable options regarding hours of operation, location information, and holiday support
Patient discussing IVR with Pharmacist

Clinically Integrated IVR Technology

Our IVR solution integrates clinical services and interventions to alert patients while using the system. Empower patients with instant insight and direct access to engage.

Our dual call model approach

Our IVR solution offers two call models to effectively cater to all your patients' requirements.

  • Welcome: Our "Auto-Attendant" Call-Flow, which is implemented when the pharmacy telephone can be ported.

  • Hotline: This Rx Status/Refill Call-Flow can be used as part of an existing store menu and will transfer customers to your IVR.
eldery patient on the phone looking at medication

Interested in learning more about Outcomes™ suite of solution? 


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