Interactive Voice Response (IVR)

Seamless Patient Interactions. Integrated IVR. Incorporated clinical interventions. 

With Outcomes® IVR, our cloud-based Interactive Voice Response (IVR) solution, we make sure your patients can easily get the information and services they need, right over the phone.

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Pharmacy discussing IVR with patient

Inbound IVR & Outbound Communications Technology

The Outcomes IVR is our automated phone system that answers your pharmacy calls 24 hours a day 7 days a week and allows patients to easily check prescription status, request refills, get directions, and even leave a voicemail. Using Outbound Communications, engage your patients with voice or SMS campaign messages including refill reminders, vaccination availability, and custom pharmacy messages. 

Our IVR solutions are crafted to enhance communication between your pharmacy and patients.

Enhanced capabilities to empower your business

  • No equipment to purchase
  • Direct, secure integration to Pharmacy Management System
  • Recognize patients calling by phone number to provide automated Rx Refill Request and Rx Status Check
  • Integrated clinical opportunities via Opportunities Now presented to the patient
  • Voice and Touch-Tone (DTMF) design, built to provide easy-to-use interactions, in both English and Spanish
  • Configurable options for hours of operation (including holiday and lunch hours), location information, and message of the day

Increase adherence and expand patient engagement

Utilize voice and text communication campaigns proven to increase adherence, Star Ratings, and engagement through timely, relevant communications with patients. 

Voice and text campaigns include:
  • Will Call Bin Management
  • Refill Reminders
  • Pharmacy Updates
  • Medicare Open Enrollment
  • Patient Birthday Messages

Interested in learning more about Outcomes® suite of solution? 

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