Interactive Voice Response (IVR)
Seamless Patient Interactions. Integrated IVR. Incorporate clinical interventions.
With RxIVR, our cloud-based Interactive Voice Response (IVR) solution, we make sure your patients can easily get the information and services they need, right over the phone.
Enhanced capabilities to empower your business
- The ability to run on an unlimited number of phone lines
- Our cloud-based system means you'll never have to purchase or support additional hardware
- Our Carrier grade mesh network, with Component Redundancy
- Direct, secure integration to PDMS(s)
- Touch-Tone (DTMF) design, built to provide easy-to-use interactions
- Automated Rx Refill Request and Rx Status Check, saving patients time and money
- Intelligent routing by dialed number (DNIS)
- Configurable options regarding hours of operation, location information, and holiday support
Our dual call model approach
Our IVR solution offers two call models to effectively cater to all your patients' requirements.
- Welcome: Our "Auto-Attendant" Call-Flow, which is implemented when the pharmacy telephone can be ported.
- Hotline: This Rx Status/Refill Call-Flow can be used as part of an existing store menu and will transfer customers to your IVR.
