Darren Miller, Owner of Watkins Pharmacy
Watkins Pharmacy is a trusted, family-owned community pharmacy in Muskegon, MI, with over 100 years of experience in providing exceptional service. For generations, this dedicated family has been offering comprehensive pharmacy services, along with a full range of medical products for sale and rental. The Watkins team consists of highly trained professionals who work closely with physicians and the community to meet pharmaceutical and medical supply needs, driving meaningful engagement across the healthcare continuum. At Watkins, every customer is treated as our top priority—each and every day.
To keep up with increasing demand and the ever-changing landscape of the pharmacy industry, Watkins Pharmacy selected Rx30 as its trusted dispensing software. For over 30 years, Watkins has relied on the Outcomes team to guide them through shifts in consumer needs and pharmacy operations. As Darren Miller, owner of Watkins Pharmacy, puts it, "Dependability and reliability. We really appreciate that! If something works well, why change it?" While no software is perfect, Miller emphasizes, "When issues do arise, the support is outstanding, the Rx30 tech team never lets us down."
Today, the Rx30 system is fully integrated across 11 stations, and with the addition of new tools and integrations from the broader Outcomes suite, Watkins Pharmacy is transforming patient engagement, unlocking new revenue opportunities, and streamlining every transaction to maximize efficiency.
One of the power features of Rx30 that is gaining traction among users is its seamless integration with the Outcomes clinical platform. This integration provides clear indicators for when revenue opportunities appear within Rx30 and an easy-to-navigate Rx30 dashboard within the Outcomes platform. "Watkins Pharmacy has been a key early adopter of our solutions and a trusted partner in our efforts to enhance functional design," said Alex Miguel, Chief Product and Clinical Officer at Outcomes.
Watkins Pharmacy has long been a trusted resource in the Muskegon community, and their partnership with Outcomes has further strengthened their ability to provide exceptional service that locals rely on. With this powerful collaboration, the future is full of promise and endless possibilities.
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