Customizing the messages to patients from your practice is essential to getting the most engagement from your patients. It gives you the opportunity to explain your program, the rationale behind it and the benefits it will bring. It also provides an opportunity to strengthen your brand and develop a stronger relationship with your patients.

Within the Outcomes.com platform there are a few key messages you can customize:

It is possible to have several different welcome emails on the platform, so you can have ones that are tailored to particular conditions or types of follow-up. Survey notifications and reminders are served through a single template. You can have as many custom emails as you’d like!

To make things easy, we’ve created a Word document that has a few examples that you can use and customize. Alternatively, go ahead and start a fresh!

Tips for successful messaging